Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002), "Customer service is a series of ...

Customer Service Definition - What is Customer Service? ... Customer service is often seen as an activity, performance measurement and a philosophy.

Many attempts have been made to define customer service. Check out this customer service definition, which takes a view from the customer

It is hard to define 'customer service' because there are many different definitions of the term. Working out which definition would suit your particular ...

A definition of customer service and customer service resources for small business owners.

Many businesses advertise great customer service. But not everyone delivers. A good general definition of superior customer service is personable, direct attention ...

Employees should be trained in providing quality service to customers, as new hires and as part of ongoing training. A company cannot survive without its customers ...

If you are high tech, a company in a traditional industry, a non-profit, a government agency, or in the hospitality industry, you can create passionate customer ...

All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship.

Customer Service definition from Entrepreneur's small business encyclopedia.