How to provide customer service so good that people actually remark on it.

Joel Spolsky has written a brilliant eight-step guide to remarkable customer service. The level of assistance provided by his company, Fog Creek Software, might seem ...

Joel is a real master and he starts with: “As a bootstrapped software ... Here are seven things we learned about providing remarkable customer service.

Excellent article about providing first class customer service in the software industry from Joel — he should know, he runs his own successful software company.

Seven Steps To Remarkable Customer Service By Joel Spolsky - A first-hand account of providing remarkable customer service. One suggestion for 'fixing things two ...

An entreprenuer, Joel Spolsky of Fog Creek Software, took the time to pass along his seven steps to remarkable customer service. You can read them HERE.

Seven Steps to Remarkable Customer Service. Posted on February 20, 2007 Comments (2) Once again Joel Spolsky spins a great post with, Seven steps to remarkable customer ...

... important lesson we learned here at Fog Creek is that you need very highly qualified people talking to customers. Seven steps to remarkable customer service – [Joel on ...

In the early part of this year, I read Joel's 7 Steps to remarkable customer service. The piece resonated with me, and it was one of the reasons that I applied to the ...

Software developer Joel Spolsky has this advice for remarkable customer service -- admit that it's your fault. Spolsky admits that's not easy for many of us: